We're Here to Help
Whether you have a question about a product, need help choosing a mattress or want an update on your order, our friendly team is here to help.
Send Us a Message
Fill in the form below and we'll get back to you as soon as possible. If your message is about an order, please include your order number.
Other Ways to Get in Touch
Call us
Speak to our friendly team about a product or an existing order.
Email us
info@essentialtradesolutions.com
Please quote your order number for order enquiries.
Delivery issues
Let us know promptly about any damage, shortage or delivery issue, with your order number. Photos help us sort things out quickly.
Our company
Essential Trade Solutions Ltd
82a James Carter Road, Mildenhall
Bury St Edmunds, England, IP28 7DE
Common Questions
How much is delivery?
Standard delivery to mainland UK is £30, unless a different charge is shown at checkout. Any surcharge is always shown before you pay.
What if my goods arrive damaged or faulty?
Email info@essentialtradesolutions.com with your order number and details of the issue. Photos and packaging details help us investigate quickly.
Do you offer a warranty?
Any additional manufacturer's or commercial warranty will be clearly identified on the product page or in the supplied documentation. Your statutory rights are unaffected.
How can I contact you?
Email us at info@essentialtradesolutions.com or use our contact form.
Not Sure Which Emma to Choose?
Compare all four Emma mattresses side by side, or send us a message and we'll help you decide.