Frequently Asked Questions
Answers to common questions about our Emma mattresses, delivery, returns and more.
Are your Emma mattresses genuine and brand new?
Yes. Every Emma mattress we sell is genuine, brand new and unused, supplied in its original packaging. The outer box may show minor marks from storage or transport, which don't affect the mattress inside.
Why are your Emma mattresses cheaper than elsewhere?
We buy genuine overstock and surplus stock from trusted suppliers and pass the saving on to you. It's the same Emma mattress, without the high street price.
What size are the mattresses?
Our Emma mattresses are UK King size, 150 x 200 cm. Please check the measurements of your bed frame or base before ordering.
How much is delivery?
Standard delivery to mainland UK is £30, unless a different charge is shown at checkout. Any surcharge is always shown before you pay.
Can I return an item because I changed my mind?
We do not offer voluntary change-of-mind returns. Your statutory cancellation rights are set out in our Returns Policy.
Do you offer a 30-day trial?
No, unless this is expressly stated on the product page.
Who pays for returns?
Customers pay the direct cost of returning goods for statutory change-of-mind cancellations, where this has been disclosed. Different rules apply where goods do not conform to the contract.
What if my goods arrive damaged or faulty?
Email info@essentialtradesolutions.com with your order number and details of the issue. Photos and packaging details help us investigate quickly.
Do you offer a warranty?
Any additional manufacturer's or commercial warranty will be clearly identified on the product page or in the supplied documentation. Your statutory rights are unaffected.
Can I get compensation for inconvenience?
We do not offer discretionary compensation or goodwill payments. Any legal entitlement will be assessed under applicable law.
Will the furniture fit?
Please check the product measurements and all access routes before ordering. Standard delivery does not include assembly or moving furniture through the property unless stated otherwise.
How can I contact you?
Email us at info@essentialtradesolutions.com or use our contact form.
