Refund policy

Returns, cancellations & refunds

Clear, fair and simple

How cancellations, returns and faulty items work when you shop with Mattress & Interiors Co. Please contact us before sending anything back.

01

Statutory distance-sale cancellation

Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, consumers generally have 14 days after receipt of goods to notify us of cancellation, subject to applicable exceptions. Where goods are delivered in separate lots, the period ordinarily runs from receipt of the final lot.

Notify us by an unequivocal statement sent to info@essentialtradesolutions.com or to our postal address below.

02

Returning your items

After cancellation, you must return the goods within 14 days of notifying us, unless we have agreed to collect them. You bear the direct cost of returning goods, including the cost of returning bulky goods that cannot normally be sent by post, where this liability and any required estimated cost have been properly disclosed before the contract.

Items must be returned boxed, rolled and vacuum sealed.

You are responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law permits a deduction. We may inspect returned goods and make a lawful, proportionate deduction.

03

Exclusions

Cancellation rights do not apply to goods made to the consumer's specifications or clearly personalised, and may not apply to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed.

04

Faults and incorrect goods

Claims that goods are faulty, damaged, incomplete or not as described will be assessed under applicable consumer law. We may reasonably request an order number, a description of the issue and supporting information and may arrange inspection, collection, repair or replacement as appropriate.

We do not offer a voluntary compensation scheme, inconvenience payments or reimbursement of consequential expenses.

05

Unauthorised returns

Contact us before arranging a return so that the correct destination and handling instructions can be supplied. Sending goods without advance contact does not invalidate a statutory cancellation or other mandatory remedy, but may cause avoidable delays and costs.

No additional return, refund, warranty or compensation rights are offered unless expressly stated in writing.

Customer care

Need to start a return?

Email us with your order number before sending anything back, and we will give you the correct return details.